Legal
Privacy Policy
Last updated: April 15, 2026
Overview
XTRX (“XTRX”, “we”, “us”, or “our”) is a brand of Sackora, a Canadian business. We are committed to protecting the personal information of individuals who interact with our website at https://xtrx.ca.
This Privacy Policy describes what information we collect, how we use it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect personal information only when you voluntarily provide it — primarily through our contact and quote request form. This may include:
- Your name and job title
- Company name
- Business email address
- Phone number
- Details you provide about your product requirements
We also collect non-personal technical information automatically through analytics tools (such as Google Analytics), including pages visited, time on site, browser type, and approximate geographic location. This data is aggregated and not linked to individual identities.
How We Use Your Information
Information you submit through our contact form is used solely to:
- Respond to your inquiry or quote request
- Follow up on a previous conversation
- Provide information relevant to your stated requirements
We do not use your information for unsolicited marketing, and we do not add you to any mailing list without your explicit consent.
Analytics data is used to understand how visitors use the site and to improve content and navigation. It is not used to identify individual users.
Cookies
Our website uses cookies set by Google Analytics to collect aggregated usage data. These cookies do not store personally identifiable information. You can disable cookies in your browser settings at any time without affecting your ability to use this website.
We do not use advertising cookies, tracking pixels, or third-party retargeting tools beyond standard analytics.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers (such as our hosting provider or CRM platform) strictly for the purpose of operating this website and responding to your inquiries. These providers are bound by confidentiality obligations.
We may disclose information if required by law or to comply with a legal obligation.
Data Retention
We retain contact form submissions and related correspondence for as long as necessary to manage the business relationship or as required by applicable law. You may request deletion of your information at any time by contacting us.
Your Rights
Under PIPEDA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to the collection or use of your information
- Request deletion of your information, subject to legal retention requirements
To exercise any of these rights, contact us at [email protected].
External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact
Questions about this Privacy Policy or how we handle personal information can be directed to:
XTRX — Sackora
Unit #5B, 604 Edward Ave, Richmond Hill, ON L4C 0V4
[email protected]